Refund Policy

Our goal is to ensure satisfaction with your subscriptions. This policy outlines the terms under which refunds will be processed.

1. General Policy

Due to the nature of digital content, all sales of newsletter subscriptions and bundles are considered final. Once a subscription is active and content has been delivered, we cannot offer a refund, exchange, or credit.

2. Exceptions

We may consider refunds in the following specific circumstances:

• Billing Errors: If you have been charged incorrectly due to a technical error on our part, we will issue a full refund for the overcharged amount.
• Failure of Service: If you are unable to access your subscribed content for an extended period due to a failure of our platform, we may issue a prorated refund for the affected period.

We do not provide refunds for issues related to the content of the newsletters themselves. We are a technology platform, not a publisher, and are not responsible for the content produced by independent writers.

3. How to Request a Refund

To request a refund, please contact our support team at support@openletter.com with your transaction details and a clear explanation of the issue. Our team will review your request and respond within 5-7 business days.

4. Cancellation Policy

You can cancel your recurring subscription at any time through your customer dashboard. Your access will remain active until the end of the current paid billing period. No refunds will be issued for partial billing periods.